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Order Processing

Orders are usually processed and shipped out within 48 hours from receipt. Order processing begins at the time you receive your order confirmation email (usually a few seconds after the order is submitted). Learn about monitoring your Order Status before it ships out.

When your order has shipped, you will receive a Shipping Notification email from us containing your tracking number. With this number, you can access the tracking page of your courier to monitor the progress of your package as it is in transit to you. Shipping via Regular Airmail cannot be monitored at this time.

Once an order has shipped, it MUST be accepted upon delivery. All fees incurred by any order refused upon delivery will be the responsibility of the client--including but not limited to: the cost of re-entry, customs fees and duties (for shipments outside the EU). Said fees will be deducted from any refund or store credit due the client.

PRODUCT AVAILABILITY ISSUES

Some items require more time to ship out than described above so please check the shipping status of each product (in the product information page) if quick delivery is a critical aspect when placing your order.

DELIVERY ESTIMATE

In order to calculate the exact delivery time for your order, please add time specified in your product Status to the time required by the Shipping Method chosen. More about delivery time from shipping.

DIFFERENT SHIPPING STATUS ITEMS

In case your Shopping Bag includes items with different shipping statuses, you will be asked if you prefer to ship your products separately (as they become available) or to wait until all the items are ready to ship together. Additional shipping charges will apply in case of multiple shipments.